Healthcare & Clinics — Australian tech stack
GP clinics, allied health and specialists live in Best Practice, MedicalDirector or Cliniko, book through HotDoc or HealthEngine, and must stay inside Australian Privacy Principles. Tech Aid supplies websites, booking glue and specialists who understand clinical ops.
Typical problems
- The clinic website still says “call reception” while HotDoc does the real booking
- Privacy pages, intake forms and Google reviews are years out of date
- Practice managers have no IT person for printers, Medicare online or Wi-Fi dead zones
How Tech Aid helps
- Websites that point patients to HotDoc/HealthEngine without leaking clinical data
- Device and network support during Australian clinic hours
- Copy and design that matches AHPRA advertising guidelines
Australian tech stack
- Best Practice (PMS): Dominant GP clinical software.
- MedicalDirector (PMS): Common in mixed GP/specialist rooms.
- Cliniko (PMS): Allied health bookings and notes.
- HotDoc (Bookings): Patient booking and reminders for GPs.
- HealthEngine (Bookings): Discovery + booking marketplace.
- PRODA (Medicare): Provider Digital Access for Medicare online.
- Xero (Accounting): Practice entity bookkeeping, separate from clinical records.
- Microsoft 365 (Email): Many clinics still run on Outlook, not Gmail.
Tell us your stack
Tick the software you already run, add anything we missed, and choose what is broken — including Google Business Profile. That enquiry is tagged to Healthcare and lands in Leads.
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FAQs
Do you access patient records?
No. Clinical systems stay inside the practice. We work on public websites, bookings CTAs, devices and the business entity — not My Health Record or clinical notes.
Can you help with AHPRA advertising rules on the site?
Our copywriters can draft within the published AHPRA advertising guidelines. We do not give legal advice; we keep claims factual and testimonial-safe.