2026-09-04 · 8 min
What Tech Aid Australia's AI onboarding process does in 2026
Plain-English onboarding: choose a package, share brand and tools, connect calendars and inboxes, then configure website chat, after-hours receptionist, or specialist support — with AUD prices and timeframes.
Tech Aid Australia's AI onboarding process chooses a package, collects brand and tools, connects the software you already pay for, and configures the service you bought. It is a setup path. It is not one generic chatbot.
That distinction is why this question keeps showing up. People hear "AI onboarding" and picture a widget that replaces the business. The widget is optional. The process is how we avoid installing the wrong product.
What it does, in one paragraph
You pick a locked offer on /packages or /start. You tell us industry, existing tools (Xero, HotDoc, Shopify, Google Business Profile, and the rest) and brand assets. We connect access by invitation — never a shared master password. We configure, test, hand over, and name the human escalation path: 1800 953 243.
The three AI products stay separate
| Product | What it does | What it does not do | 2026 lock |
|---|---|---|---|
| Website AI chat | Qualifies leads on the site (name, need, contact) into email and Leads | Legal, medical or NDIS advice | $2,000, typically 7–14 days |
| After-hours AI receptionist | Answers when you are closed, takes the job, books Google or Outlook | Human NOC / same-day on-site | $249/mo, 1800 included, 300 billed minutes, extra $1/min |
| AI-assisted support | Helps with practical tasks inside a retainer | Replace the specialist who builds the site or Xero file | $350/mo (10h, 2 business days) or Priority $500/mo (14h, same-day weekday, 1 business day) |
The four steps
- Select the package. Website, retainer, after-hours, UGC, or systems discovery — not a custom invention on the call.
- Share industry, tools and brand. Logo, colours, hours, the stack you already pay for.
- Connect by invitation. Inbox, calendar, CMS, ads account if needed.
- Configure, test, hand over. Who the AI escalates to, and the 1800 number.
Full process, client checklist, privacy boundaries and prices: AI onboarding. Catalogue: what services Tech Aid actually offers.
If you are not sure where to start, start here or call 1800 953 243.
FAQs
What does Tech Aid Australia's AI onboarding process do?
It helps you choose the right locked package, collect brand and tool details, connect software you already pay for, and configure website chat, after-hours receptionist, or specialist support. It is not one generic chatbot. Human escalation is 1800 953 243.
Is onboarding a chatbot I talk to?
No. Onboarding is a four-step setup: pick a package, share assets, connect tools by invitation, then configure and hand over. Chat is a product you may buy (website widget or after-hours phone), not the onboarding itself.
How long does onboarding take?
Monthly digital support onboards in 2 business days ($350/mo). Priority in 1 business day ($500/mo). Website + AI chat typically 7–14 days after assets. After-hours AI a few business days. UGC pack 7 days.
Do I have to share master passwords?
No. Access is by invitation to the tools you already run. Clinical records, participant files and trust accounts stay in your systems.
Where is the full checklist?
The dedicated /ai-onboarding page has steps, privacy boundaries, the three-offer split and the price table. Start at /start if you already know the package.