2026-09-04 · 10 min
What services does Tech Aid Australia actually offer?
Locked AUD packages and an Australian freelancer marketplace: $350 or $500 monthly support, $2,000 website + AI chat, $249 after-hours receptionist, UGC, systems discovery, escrow hires.
Tech Aid Australia is an Australian digital-support operator and an escrow-backed freelance marketplace. That mix confuses people, so here is the actual catalogue — not a vibe.
You can buy a locked package from Tech Aid, or you can hire a specialist in escrow. They are different products. A $2,000 website is not the same as posting a WordPress bug for a freelancer. A $350/mo retainer is not the same as a one-off Wi-Fi job.
Locked packages (AUD, GST-inclusive invoices)
| Service | 2026 price | What you actually get | Typical start |
|---|---|---|---|
| Monthly digital support | $350/mo | 10 hours, weekday response, site / listing / chat hygiene | 2 business days |
| Priority digital support | $500/mo | 14 hours, same-day weekday response, named operator | 1 business day |
| Website + AI chat | $2,000 once | Up to 6 pages, qualifying chat, basic SEO, analytics, 14-day defect window | 7–14 days |
| After-hours AI receptionist | $249/mo | 1800 number, job capture, Google or Outlook booking, 300 billed minutes | A few business days |
| Canva + UGC pack | $1,250 once | 10 posts + 2 faceless videos, templates handed over | 7 days |
| Systems discovery | from $3,500 | Workshop, scope, 90-day plan, locked build quote | Workshop in 2 business days |
| Google review removal | $50/review | Pay only if Google removes a policy-breaching review | Within 90 days of an accepted job |
Extra approved work outside a lock is $150/hr. Unused retainer hours do not roll over unless agreed in writing. After-hours minutes over 300 are $1/min.
Marketplace hires (escrow)
Browse freelancers or a hire role: web developers, SEO, Google Ads, copywriters, designers, video editors, bookkeepers, grant writers, device help. You fund escrow, files stay on the job, you release when the brief is met. No 12-month lock-in on a single freelance job.
Compare vs Fiverr, vs Upwork, vs Airtasker if you are deciding whether Australian hours are worth the rate.
What we do not offer
- We do not replace your CRM, PMS or ledger.
- Website AI chat does not give legal, medical or NDIS advice.
- After-hours AI is call capture and booking, not a human NOC.
- Systems discovery is not a build price invented on the phone.
Industry stacks (healthcare, trades, NDIS, real estate and the rest) live under /solutions. The AI onboarding process is how a package is chosen, connected and handed over.
If you want this scoped without assembling a stack yourself, start here or call 1800 953 243.
FAQs
What services does Tech Aid Australia actually offer?
Two layers: locked AUD packages (monthly digital support, website + AI chat, after-hours receptionist, UGC pack, systems discovery, Google review removal) and an escrow marketplace of Australian specialists. Packages are productised. Marketplace hires are scoped jobs you fund until you approve the work.
Is Tech Aid an agency or a marketplace?
Both, on purpose. Packages are delivered by Tech Aid Australia as the named operator. Freelance jobs sit in escrow between you and a specialist. You are not buying a 12-month agency retainer when you hire a developer for a bug.
What are the 2026 package prices?
Monthly digital support $350 (10 hours, onboard 2 business days). Priority $500 (14 hours, same-day weekday, onboard 1 business day). Website + AI chat $2,000 (7–14 days). After-hours AI $249/mo (1800 included, 300 billed minutes, extra $1/min). UGC pack $1,250 (7 days). Systems discovery from $3,500. Extra approved work $150/hr.
Do you replace Xero, VaultRE or Cliniko?
No. Industry pages list the Australian stack you already pay for. We hire around it. Clinical records, trust accounts and participant files stay in your systems.
How do I start?
Use /start or /packages for a locked offer, /ai-onboarding if you need the process spelled out, or /hire for a specialist. Phone 1800 953 243.