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Returns & Refunds Policy
Last updated: 10 August 2026
Stormy Chase Forrester trading as Tech Aid Australia · ABN 33 959 110 665
Contact: hello@techaidaustralia.com.au ·
0477 207 330
1. Who we are
This Returns & Refunds Policy is issued by Stormy Chase Forrester trading as Tech Aid
Australia (ABN 33 959 110 665). Website: www.techaidaustralia.com.au.
This policy applies to purchases and payments made through our website and related services, including the
Security Shop, subscriptions, tech support bookings, and escrow marketplace engagements.
2. Australian Consumer Law (your rights)
Nothing in this policy excludes, restricts, or modifies any rights you have under the Australian Consumer
Law (ACL). If a product or service has a major failure, you may be entitled to a refund,
replacement, or other remedies. Minor failures may be remedied by repair, replacement, or refund.
3. Shop products (physical & digital goods)
3.1 Change of mind — physical goods
For unused physical products purchased from our shop, you may request a return within 14 days of
delivery for a change of mind, provided the item is unused, in original packaging, and in resaleable condition.
- Return shipping: unless the item is faulty or not as described, return shipping costs are
your responsibility.
- Refund method: refunds are issued to the original payment method (usually via Stripe) after
we receive and inspect the returned item.
- Processing time: we aim to process approved refunds within 5–10 business
days of receiving the return (bank timing may add extra days).
3.2 Faulty, damaged, or incorrect items
If an item arrives damaged, defective, or not as described, contact us within 7 days of delivery
with your order number and photos (where relevant). We will arrange a repair, replacement, or refund under the
ACL at no cost to you for valid claims.
3.3 Digital products
Downloadable or digital products are generally non-returnable once access or download has been
provided, except where required by the ACL (for example a major failure that prevents the product from working
as described).
4. Subscriptions & memberships
If you are charged for a subscription and change your mind, email us within 7 days of the charge
and we will generally refund that charge (goodwill refund), provided there has not been substantial use of paid
features during that period.
To avoid future charges, cancel before the next renewal date via your account settings or by emailing hello@techaidaustralia.com.au.
5. Tech support bookings & service sessions
- Cancellation 24+ hours before session: full refund available on request.
- Cancellation within 24 hours: we may offer rescheduling; refunds are at our discretion
unless the ACL requires a remedy.
- No-show: generally non-refundable.
- Service not delivered / major failure: refund or re-delivery as required under the ACL.
6. Marketplace & escrow (hiring freelancers)
- Before the freelancer accepts the job: you may cancel and request the escrowed amount be
returned (less any non-refundable payment processing fees if already incurred and disclosed at checkout).
- After acceptance / work started: refunds are not automatic. Disputes are handled through
our platform process and may result in full, partial, or no refund depending on evidence and milestones.
- Completed & accepted work: generally non-refundable, subject to ACL major failure
rights where applicable.
7. How to request a return or refund
- Email hello@techaidaustralia.com.au
with subject “Return or refund request”.
- Include: full name, email used at purchase, order/transaction ID, product or service name, reason, and
photos if damaged/faulty.
- We aim to acknowledge within 2 business days and resolve within 5–10 business
days where possible.
- Approved refunds go to the original payment method.
8. Non-returnable items
Unless required by the ACL, generally not eligible for change-of-mind returns: opened hygiene/sealed software
where packaging integrity is required; custom/personalised goods; redeemed gift cards/credit; digital downloads
after access; completed marketplace work you have accepted.
9. Shipping of returns
For approved physical returns, we provide an Australian return address and reference. Use a trackable service. We
are not responsible for untracked returns lost in transit.
10. Contact
11. Related policies