Tech Aid Australia · Full Privacy Policy (complete) · Terms & Conditions

Privacy Policy — Meta Tech Provider summary

Last updated: 10 August 2026
Stormy Chase Forrester trading as Tech Aid Australia · ABN 33 959 110 665
Contact: hello@techaidaustralia.com.au · 0477 207 330

1. Who we are

This Privacy Policy is issued by Stormy Chase Forrester trading as Tech Aid Australia (ABN 33 959 110 665) (“Tech Aid Australia”, “we”, “us”, or “our”). We operate www.techaidaustralia.com.au and related digital products and services.

Privacy and security contact: hello@techaidaustralia.com.au.

2. Tech Provider role (Meta / Facebook)

When we build, host, or operate software integrations that connect to Meta products (including Facebook Login, Graph API, Instagram APIs, WhatsApp Business Platform, or related Meta developer products) for a business client, Tech Aid Australia acts as a Tech Provider.

In that capacity we process Meta Platform Data on behalf of and at the direction of our clients. The client determines the purposes of processing. We do not use Meta Platform Data for our own advertising, selling of data, or unrelated product development.

• We process Platform Data only to deliver contracted services the client has instructed us to provide.
• We do not sell Platform Data or share it with third parties for their independent marketing use.
• Access is limited to personnel and systems required to operate, support, and secure the integration.
• When a client relationship ends, or on client instruction, we delete or return Platform Data as described below.

3. Meta Platform Data we process

Depending on the client integration and permissions granted, Platform Data may include:

• Meta user IDs and app-scoped identifiers
• Access tokens and related authentication credentials required to call Meta APIs
• Public profile fields such as name, profile picture, and email (when authorised)
• Optional fields requested only with user consent (for example location/hometown/birthday when a product feature requires them)
• Page, Business, or messaging metadata needed to operate the client’s connected features
• Webhook event payloads and technical logs required for reliability and security

We apply least privilege: we only request and retain data needed for the feature to work.

4. How we use information

• Provide authentication (including Facebook Login / Google sign-in) and account management
• Operate client Meta integrations and features as instructed by the client
• Deliver marketplace, support, booking, escrow, CRM, and workspace services
• Process payments and prevent fraud
• Provide customer support and respond to privacy or security requests
• Maintain security, debug issues, and meet legal or regulatory obligations

We do not sell personal information. We do not use Meta Platform Data to build advertising audiences for sale, or to train generalised AI models for unrelated purposes.

5. Service providers / processors

Provider policies: Google · Stripe · Meta

6. How long we keep data

• Account data: while the account is active and for a reasonable period afterward for support, disputes, or legal obligations.
• Meta Platform Data (Tech Provider work): only as long as needed to provide the client’s service, meet security/audit needs, or comply with law — then deleted or returned on client instruction or when the engagement ends.
• Access tokens: stored securely in backend systems and rotated/revoked when no longer required or when a user disconnects the integration.
• Financial records: may be retained for up to 7 years where required for Australian tax and accounting obligations.
• Security logs: retained for a limited operational period for abuse prevention and incident response.

7. Access & deletion requests

You (or a client, for Platform Data processed on their behalf) may request access to, correction of, or deletion of personal information we hold.

1. Email hello@techaidaustralia.com.au with subject “Privacy request”.
2. Tell us whether you want access, correction, or deletion, and which account/service it relates to.
3. We may need to verify your identity before actioning the request.
4. We aim to respond within 30 days (sooner where feasible).

Where we process Platform Data only as a Tech Provider for a client, we may need to refer end-user requests to that client so they can be handled correctly under their relationship with you and Meta.

Some information may be retained where legally required (for example certain payment records) or where deletion would impair security investigations.

8. Security practices

• Encryption in transit: TLS 1.2 or higher
• Backend storage only: Platform Data and access tokens are stored in secured backend systems (for example Firebase / Google Cloud), not on personal staff devices as the system of record
• Access control: least-privilege access for staff and service accounts
• Authentication: modern identity providers (including Firebase Auth) and secure session handling
• Monitoring & logging: operational logging for abuse prevention and incident response
• Vendor diligence: established processors (Google, Stripe) with enterprise-grade security programs

To report a security vulnerability, email hello@techaidaustralia.com.au with subject “Security vulnerability report”.

9. Website & account data

When you use techaidaustralia.com.au or create an account, we may collect name, email, phone, business details, support/booking information, payment-related identifiers via Stripe, technical device/browser data, and cookies needed for login sessions and site functionality. Marketing emails are only sent where permitted; you can unsubscribe at any time.

10. Facebook Login features on Tech Aid Australia

• Basic login: public profile and email used to create/authenticate your account via Firebase Authentication. Login does not require location or birthday.
• Optional personalisation (opt-in): after sign-in you may enable Facebook city personalisation, which may request user_location, user_hometown, and user_birthday to improve local marketplace ranking.
• Age eligibility: Tech Aid Australia is for adults (18+) only.
• Storage: city string(s), optional birthday/derived age, verification metadata, and an opt-in flag in your Firebase user document — not sold, not used for third-party ads, not continuous GPS tracking.
• Controls: disable personalisation in the app, or request account deletion under Section 7.

11. Your rights (Australia)

We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), where applicable. You may request access, correction, information about our practices, deletion where appropriate, or lodge a complaint. If unsatisfied with our response, you may contact the OAIC: www.oaic.gov.au.

12. Privacy & security contact

13. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Material changes will be highlighted on this page or communicated by email where appropriate.

Related: Terms of Service · Interactive Privacy Policy