Updated 2026-08-13

Senior scam protection checklist (Australia)

A calm, shareable checklist for families after a suspicious ATO, bank, delivery or Microsoft call — plus when to book a Tech Aid scam check.

Do this first

Hang up. Do not call back a number from the message. Use a number from the back of the bank card or the official website you type yourself.

Do not give remote-access codes to anyone who called you. Tech Aid sessions are booked by you and started by you.

Lock the keys

Change the email password from a device you trust. Turn on 2FA. Then change banking and government (myGov) passwords. Email is the key that unlocks the rest.

Report and review

Report to Scamwatch and your bank if money or cards were involved. Book a Tech Aid scam-check if you clicked a link, installed software, or handed over codes.

Hire by roleBrowse categories

FAQs

The caller knew my name and the last four digits. Is it real?

Not necessarily. Data turns up in breaches. Official agencies will not rush you onto remote software or gift cards. Verify on a number you already trust.